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Delivery Policy

FREE UK SHIPPING ON ALL ORDERS.

Who do we ship with? 

We use DPD. They deliver between 9am and 5pm Monday-Friday excluding public holidays.

How long will it take?

We aim to dispatch all goods received before 1pm on the same day for Next Working Day delivery (Mon-Fri). All orders received after 1pm are dispatched the next working day.

There are some exceptions to this. Please refer to the product page for product specific delivery schedules.

PRE-ORDER

If an item states PRE-ORDER in the title, you are ordering it ahead of receipt of the goods to our warehouse. As soon as we receive it, we will dispatch your whole order to you. You must check the estimated delivery in the product details before purchasing. Please note, occasionally there can be a delay to the estimated arrival date.

You will notified who your parcel has been sent with via email, with a link to track your order.  If your order has not arrived within the above time frame, please check the tracking link sent to you in your Dispatch Confirmation email for an update regarding your delivery.  Please note, due to the volume of orders being dispatched, we are unable to individually track every order as it leaves our warehouse, however, if there is an issue with tracking or delivery, we are of course, happy to help.

Delivery times should be used as an estimated guide and begin from the date of dispatch.

Important Information

  • Free UK Shipping is only applicable to mainland UK excluding areas classed as Highlands and Islands by our courier.
  • We are unable to redirect orders once items have been dispatched.
  • Please be aware that the above delivery times do not take into account possible delays caused by payment authorisation.
  • An email containing a link to track your order will be received once your order is dispatched. It is the customers responsibility to use this to track the progress of their parcel and make themselves available at the time of delivery.
  • If a delivery is unsuccessful and the parcel is returned to a delivery depot, it is the customers responsibility to collect the parcel before it is returned to our warehouse. The tracking link sent will update informing you of your orders location and options that to have regarding re-delivery and/or collection.
  • Please note that if an order is returned by the courier due to no one being present at the time of delivery and/or a failed collection, you the customer are responsible for the cost of return shipping.  For UK DPD delivery, the charge for this service is £18.
  • The cost of shipping an order again, after it is returned to us, is the responsibility of the customer.  If the order is cancelled by the customer once it has been returned by the courier, the cost of the products will be refunded ONLY, minus the return to sender charge if applicable.

We offer FREE Same day dispatch and next working day delivery to UK Mainland.

Loved by over 10,000 Families, nurseries, childminders.

A fact that children that are exposed to play time activities will develop better gross motor skills.

Est in 2015 by co owners Mum and Dad.

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